You have questions, we have answers. Check out what you need to know below before you order anything from our online store. If you have any questions, please contact us via contact form and we will get back to you within 24-48 hours. Happy Shopping!

ORDERS || PAYMENTS || RETURNS || EXCHANGE || REFUND || MISCELLANEOUS

How to place an order?

To place your order, follow these steps :

  • Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
  • Once you’re done, click the ‘Add To Cart’ button.
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
  • From there, you can either login to your existing The Souled Store account or simply continue as a ‘New User’ and create one.
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
How do I know if my order was placed successfully?
  • Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.
  • You’ll receive another email & SMS/ Wahtsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
How do I check the status of my order?
  • To find out when your order is arriving, you need to first log in to your account. Click on the Menu bar on your left hand side of the screen.
  • Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.
  • After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email, SMS and Whatsapp.
  • In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
  • If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at order@yourstylecorner.com, we will see what we can do to help.
Why can’t I see the Cash On Delivery (COD) option?

COD is not available as of now due to some incidents happened in the past. 

I wish to add few more products in my order. Will it be possible?
  • Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
How can I get my order delivered faster?
  • Sorry, currently we do not have any service available to expedite the order delivery. In future, if we start offering such a service and your area pincode is serviceable, you will receive a communication from our end.
I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?
  • We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product. We will blacken the prices on the invoice. Please reach out to us as soon as your order is placed. If you want to add a note to the gift, please email the note to us at connect@thesouledstore.com and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.
How do I cancel the order I have placed?

The ‘Cancel’ option will only be available before your order is shipped. Please email us at order@yourstylecorner.com and we will sort it for you.

What should I do if my payment fails?

In case there is a failure in payment, please retry and keep the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at order@yourstylecorner.com.
Do you take bulk orders/ customise products?
  • Yes, we absolutely do. You can email us with your order and design details at info@yourstylecorner.com. We’ll also try and work out a discount for you, depending on the quantity of your order.

    You can check out our Bulk/ Custom Orders page for more details.

Can I modify the shipping address of my order before it has been shipped?

You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.

How long will it take for my order to be delivered?
  • Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
Are there any additional shipping charges?

The Souled Store provides FREE shipping for all orders above ₹1499 in India. A shipping charge is payable only on orders below ₹1499. 

How do I track my order?

You can track your order once it has been dispatched from our warehouse. An email, SMS, and Whatsapp notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.

What if my order is undelivered?

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund to your source account which will reflect within the stipulated time (depends on the mode). 

What are the terms of the exchange policy?
  • Exchanges can only be done for the same products in a different size. It can be exchanged for another design in the same product category or against any other product across our website/app.
  • If there is a manufacturing issue, or if you have any other query regarding this, you can WhatsApp us on the number (+91 9971771544) or email us on order@yourstylecorner.com.
  • Note: Unboxing Video is mandatory 
  • You will have to bear the shipping charges (both sides) 
The product I want to return was bought on discount. Will I get refunded the full amount?

No. You will only receive the exact amount paid for the product.

Try & Buy?

We only sell online so there is no try-and-buy option available. However, in order to make sure you in pick the right size, we have a size chart with measurements on our product pages. For any queries, please write to us at order@yourstylecorner.com